Frequently Asked Questions

Q: Where can I find my order number?

A: You can find your order number in the purchase confirmation email.

 

Q: When will I be able to track my order?

A: You can track your orders 24 hours after it has shipped, which is typically 3 business days from the order date.

 

Q: How long will it take to get my order?

A: It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

 

Q: Can I return my product?

A: We are always committed to ensuring that customers like our products. But if you do need to return the goods, we are happy to help you. Just email us directly and we will handle the return for you.

 

Q: Do you ship overseas?

A: No, we do not ship outside the USA.

 

Q: How long the warranty is?

A: Generally, the Arcedo products have a 12-month limited warranty from the date of purchase. The specific warranty period varies by model, please consult customer service for details. Email: service@arcedo.com

 

Q: How do I claim the warranty?

A: Please contact us via email: service@arcedo.com

 

Q: How can I cancel or modify my order?

A: To cancel or modify your order please send us an email at service@arcedo.com with your request. However, we cannot guarantee that your request to modify or cancel your order will be granted due to our expedited processing.